Delete your Singnet account
You use a single Singnet account across all of our apps (such as SchoolOS and Expense Manager). This page is for deleting your entire account and all associated data, everywhere. You do not need to reinstall or sign in to any app to make this request.
Want to delete only one app’s data?
If you want to keep your account for other apps and only remove your data from one app, use that app’s page instead: SchoolOS · Expense Manager.
If you want to keep your account for other apps and only remove your data from one app, use that app’s page instead: SchoolOS · Expense Manager.
How to request full deletion
Email support@mail.singnet.in from the email address (or mentioning the mobile number) registered on your account, with the subject “Delete my Singnet account”. To protect your account, we verify your identity with a one-time passcode (OTP) sent to your registered email or phone before we proceed.
Email support@mail.singnet.in from the email address (or mentioning the mobile number) registered on your account, with the subject “Delete my Singnet account”. To protect your account, we verify your identity with a one-time passcode (OTP) sent to your registered email or phone before we proceed.
What gets deleted
Once verified, we delete or irreversibly anonymise:
- Your identity — name, email, mobile number, profile;
- Your login credentials (password hash) and authentication tokens;
- Your personal data in every Singnet app (e.g. your Expense Manager entries).
What may be retained, and why
- Organisation-owned records. In multi-tenant apps like SchoolOS, academic records (attendance, exams) are owned and controlled by your institute, not by us. We de-link them from your identity where possible and refer the request to the institute, which is the data controller.
- Financial/legal records. Invoices, payments, and similar records we are required to keep for legal and accounting purposes, for the period required by law.
- Minimal records needed to confirm the deletion itself.
Timing
We action verified requests within 30 days. Data in encrypted backups is purged within the backup retention window (up to 30 days), after which it cannot be restored. Deleting your account is permanent and cannot be undone.
Questions
See our Privacy Policy, or email support@mail.singnet.in.